.Imposes Sanctions, Reaffirms Commitment to Customer Service Excellence
The NNPC Retail Limited on Friday sacked a pump attendant who attempted to swindle a customer at one of its fuel stations in Ikorodu, Lagos state.
NNPCL in a statement said: “The attention of has been drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer. Following a thorough investigation, the incident has been traced to a station in Ikorodu, Lagos.NNPC Retail Limited wishes to state categorically that such behaviour is unacceptable and does not reflect the company’s commitment to integrity, transparency, and exceptional customer service.
“In response to this incident, NNPC Retail Limited has taken the following decisive actions in line with its sanction grid: .The pump attendant involved has been disengaged. .The Station Manager has been suspended. .A formal warning letter has been issued to the Dealer.
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“NNPC Retail would like to thank the public for their vigilance and encourage the reporting of any incidents through the appropriate channels (customer service numbers and email displayed at all stations) for immediate action. The company assures all customers of its continued strict enforcement of compliance with its operational standards across its network of filling stations”, it stated
